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RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago
Solved

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
Account Access
Billing
Security
  • Russel Driscoll's avatar
    Russel Driscoll
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago

I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

Russell

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to the forum, RJD_ME!

     

    Can you please go here and insert the transaction ID that you mention in your second post?

     

    Is the email address that you see the same as the one you’re trying to log in to Dropbox with?

     

    Let me know.

    • Russel Driscoll's avatar
      Russel Driscoll
      Helpful | Level 6
      2 years ago

      Thanks, Nancy, for responding. 

      I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

      I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

      Russell

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in here, Russel Driscoll!

     

    Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, Russel!

     

    If you need anything else, don't hesitate to reach out to us again.

     

    Have a great day!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        Russel Driscoll wrote:

        Hi Hannah,

         

        I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only

        However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.

        I am hoping that someone in the Community can see this and reply outside of USA work hours.

        Russell

        Hi Russell

         

        Are you doing this on the desktop software and not the website? 

         

        You need to click on the Dropbox icon on your computer and then the avatar at top right. 

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