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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
My Dropbox account has been active and my computer stayed signed in, but my computer recently died. When I got new computer, I had to resign to Dropbox, which I did, but it asks for the 6 digit code it is sending to my "old" email address, that I signed into dropbox with over 10 years ago. That email address has not been used or been accessible for at least 7 years.
Doesn't dropbox have my phone number that it can send a code to?? PLEASE, I must get access to my documents that I have saved in Dropbox.
I know my user name and password, but I can't access that 6 digit code it is sending to my old email
Rich
Super User II
Super User II
kwatkins08 wrote:
Doesn't dropbox have my phone number that it can send a code to?? PLEASE, I must get access to my documents that I have saved in Dropbox.
I know my user name and password, but I can't access that 6 digit code it is sending to my old email
No, they don't. If you had another active device already signed in to the account you could receive the code there. If you don't, then the only option is to have access to the email address associated with your account. Without access to the email, there's no way to sign in to your account if it's asking for a one-time security code.
Your best option is to try getting the old email address reactivated. so you can receive the code.
Thank You. It seems nearly impossible to get someone at Comcast that is human and not computer that might be able to help me.
- Nancy
Dropbox Staff
Hi kwatkins08!
If you’ve had no luck with your ESP so far, feel free to log a ticket with our support team instead by following the steps below. Perhaps, they’ll be able to do something on their end.
- Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
- Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
- Scroll down the page to “Submit a Help Request”.
- Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
- You will then receive a confirmation email that will have a ticket number.
After that, please send me your ticket number here.
Thanks, Nancy. I've been unable to get any competent help from my ESP (Comcast). I have tried to follow your instructions, but some of the prompts you have listed for me don't seem to be there. I have sent a message with all my info and described my problem, but I'm not sure if it went to the support team where it needs to go. If I don't get the confirmation email, I will try to send info again.
Thanks, Kathy
