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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
Not working
Nancy
Dropbox Staff
Dropbox StaffAmitkumar1, can you clarify what’s not working exactly? Are you unable to see the email Megan sent you to this email address?
mairiclaire76, can you please send me your ticket number to have a look, as well?
