Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi KMC16, thanks for messaging the Community.

     

    Unfortunately, if an account has been disabled or deleted, it wouldn't be possible to recover them, especially from that long ago.

     

    I'm sorry I can't be more helpful on this matter.

    • John Shaw 's avatar
      John Shaw
      New member | Level 2
      3 months ago

      hi. I have a similar issue. I do not believe I deleted or disabled my account, so, I can only presume Dropbox has done this. I cannot regain access to my account, or any of my files. I was a paying user for many years, and then my circumstances changed so I downgraded my account. I did not delete it. Had I been notified by Dropbox this was going to happen I would have taken precautions to back up data, upgrade my account and so on... 

       

      I cannot find a way of talking to someone at dropbox on the phone, or over a live chat. I have always found the Dropbox team very helpful, and I am quite disappointed I cannot speak directly to anyone about this issue. I downgraded my account about a 9 months ago, and noticed my inability to go into my dropbox about a month ago from all devices. 

       

      Any help would be greatly appreciated. My life's work has just been taken away from me! 😞

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