Forum Discussion

raytone's avatar
raytone
New member | Level 1
3 months ago

Can I restore an account that was deleted due to inactivity?

I upgraded my account (I wanted to use the free trial) and then forgot to cancel it and my team went into lockdown, then I didn't log in for a long time and my account was deleted, is it possible to ...
Account Access
restore
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for posting this on our Community, raytone.

How long has it been since your Dropbox account has been deleted due to inactivity? 

Did you receive any emails stating that it’d be closed if you didn’t sign up after some time? 

Finally, if you’ve logged any tickets about this with our support team, please make sure to send me your ticket number(s) here.

Keep me in the loop.

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