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Forum Discussion
Can not log into my dropbox account
Hi All,
I have a issue, i can not seem to log into my dropbox account, after trying everything (including checking my gmail settings) I am hopeless.
I have tried setting up a new password, log in directly through gmail, just everything, but im just not recieving any verification mail to log into my dropbox account.
I have alot of important files on this account that I need to access, I really need someones help.
Can please someone write back to me (preferably someone from dropbox since its an issue that can not be solved)
- Hannah
Dropbox Staff
Sorry to hear about this, cemnow.
Can you clarify which verification code you're not receiving? Is it the 6 digit security code?
Have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?
Keep me posted.
- Yes, my password and email is correct, it is the 6 digit security code.
Again, i have tried everything.
So yes, i checked my spam and added the no-reply email address to my email contacts.
Everything you can imagine, i tried.
And its not about the account that im writing this from, but i had to log in to write in this community forum (which I find very interesting since i can not log in) so i logged in with a new account.
