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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

daveginorge's avatar
daveginorge
Explorer | Level 3
2 years ago

After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi daveginorge, let's jump right into this!

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Keep me posted!

    • daveginorge's avatar
      daveginorge
      Explorer | Level 3
      2 years ago

      Yes please do

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi daveginorge, I just sent you an email, I'll see you there!

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