We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
AZ13
Explorer | Level 3
when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way?
Hannah
2 years agoDropbox Staff
Hey AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.
The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.
Is it possible to reach out to the email service provider, to ask them to re-enable the email?
Or can you recreate it?
- AZ132 years agoExplorer | Level 3No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
- Megan2 years agoDropbox Staff
Hi AZ13, I just checked and it seems that you have responded back to my email.
I'm just going to respond back to you, thank you for your patience!
- AZ132 years agoExplorer | Level 3Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!