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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

AZ13's avatar
AZ13
Explorer | Level 3

when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.

 

The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.

 

Is it possible to reach out to the email service provider, to ask them to re-enable the email?

 

Or can you recreate it?

  • AZ13's avatar
    AZ13
    Explorer | Level 3
    2 years ago
    No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi AZ13, I just checked and it seems that you have responded back to my email. 

       

      I'm just going to respond back to you, thank you for your patience! 

      • AZ13's avatar
        AZ13
        Explorer | Level 3
        2 years ago
        Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!

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