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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Agent V's avatar
Agent V
Explorer | Level 4

I have an account with an old email address I cant access.  I remember the username and password, but Dropbox emails a code for security .... to an email I cany access.  I pay $180 a year for the subscription, but can't access it.  So I go to the support page for help, but can't really get help unless I sign in with  an account which has a subscription.  I was going to just change the associate email address and continue using it.  Now I'm just thinking I might just abandon all my dropbox accounts and start using OneDrive, it would be nice if Dropbox would offer support for these type of issues.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Agent V, unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account.

 

Can you take a look at this article, to see if you can find any helpful info?

  • Agent V's avatar
    Agent V
    Explorer | Level 4
    2 years ago

    I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

     

    Thanks!!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for your reply, Agent V.

       

      If you wish to cancel the subscription, we can help with that.

       

      Can we send you an email?

      • Agent V's avatar
        Agent V
        Explorer | Level 4
        2 years ago

        It seems like the only option I have at this point since the security model is short sighted enough no to allow any sort of recovery solution, now I will have to lose all of the information I have stored there.  My email is [removed per the Dropbox Community Guidelines] This is allow me to cancel and obtain a refund for the subscription which just renewed?  

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