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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

williana's avatar
williana
New member | Level 2

Hi, previously I have no problem login into my drobox account. However, nowadays it kept prompted me a verification code sent to a number that does not belong to me. How can I remove this verification code to access the folder? I am the admin console.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi williana, thanks for posting here, I hope you're doing well! 

 

This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look?

 

Let me know!

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