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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I'm trying to access my dropbox account. I'm able to type in my user and password but it's asking for a 6 digit code that was sent to an email that doesn't exist anymore so I can't get the code.
Please help.
- Walter
Dropbox Staff
Hey legacygt777, sorry to hear about this.
When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?
Let us know and we'll take it from there.
I do have access to that email account anymore.
- Hannah
Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.
Let us know once you receive your ticket number.
- I haven't used the Dropbox account in years.
- I have a working username & pw, apparently.
- The email address on-file with DB is inoperative, belongs to a non-existent domain.
- My logon attempt results in a Code sent to the inoperative email address.
- I see the following message, telling me to check my email for the code, which is an impossible to do, since the email has been inoperative for years.
- I need to update the DB account, to change the email address, et. al. How can I logon, since I can never learn the Code that is sent?
PS: I am NOT logged on to the inaccessible DB account as I type this. My other account, this one, works fine.
Thanks!
- Mark
Super User II
How long ago did you last log in TNSteve ? If its over 12 months ago the account data has gone: https://help.dropbox.com/account-access/email-about-inactive-account
Even if the account data has been wiped you would still get that screen asking for a PIN to log on if needed as Dropbox does recognise you had an account.
There is no way to log on without having the email to a valid email address (however, it isn't worth it if its over 12 months since last login): https://help.dropbox.com/account-access/lost-email-access
Thanks, Mark.
I'm fairly certain it's been more than 12 months since accessing that account, so it sounds like my only action is to abandon that account and create a new one, if needed, in the future. (Our non-profit has moved to google Drive, so we no longer use DB.)
If there was data on the inaccessible DB account, we haven't missed it!
Steve
