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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

legacygt777's avatar
legacygt777
Explorer | Level 3

I'm trying to access my dropbox account.  I'm able to type in my user and password but it's asking for a 6 digit code that was sent to an email that doesn't exist anymore so I can't get the code.  

 

Please help. 

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey legacygt777, sorry to hear about this.

 

When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?

 

Let us know and we'll take it from there. 

  • legacygt777's avatar
    legacygt777
    Explorer | Level 3
    2 years ago

    I do have access to that email account anymore.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.


      Let us know once you receive your ticket number.

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