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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey legacygt777, sorry to hear about this.

 

When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?

 

Let us know and we'll take it from there. 

legacygt777's avatar
legacygt777
Explorer | Level 3
2 years ago

I do have access to that email account anymore.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.


    Let us know once you receive your ticket number.

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