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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I am trying to access my Drop Box account, but the security code is being sent to an inactive email address. I have the login information and the password, but I cannot access the 6 digit code because I have moved on from my previous school district. I had changed grades and have not used my account in a few years. I am moving back to the previous grade level and all my curriculum content is in this Drop Box. I am shocked that the company does not have to contact them. They have been so helpful in the past, especially to educators. I am willing to upgrade, but cannot get a hold of anyone to even do that. I have been round and round on their site. I have been directed to login in order to access anything....I cannot do that. Does anyone have any advice? Thanks in advance!
- Rich
Super User II
MaryMel wrote:
I am trying to access my Drop Box account, but the security code is being sent to an inactive email address.
Unfortunately, if you've forgotten your password or you're being prompted for a one-time security code sent to your email, without access to the email address, you likely won't be able to gain access to the Dropbox account. Your best option is to contact the administrators of your old email and see if they can recreate it, even temporarily, so you can receive the security code.
Failing that you can try to contact Support but they have said publicly that without access to the email, they won't provide access to the Dropbox account. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you Rich! This is so sad. I have years of work in my Dropbox. They use to have such amazing customer care. The district switched to google after I left, so I am sure all is lost. Makes me sick. Also makes me wonder if Dropbox is worth the usage. I appreciate your support.
You are amazing Rich! The circle of endless help ended, I was actually able to send an email explaining my situation. Here's hoping someone answers and can help. Like I said, customer service used to be superb. Fingers crossed.
- Dear all,
I'm at a loss right now. I tried to log into an old account of mine which I haven't used in at least 4 years. The login itself worked but then I'd have to enter a 6 digit code which was sent to all former connected devices which aren't in my possession anymore. Is there a way to get this code otherwise or how am I going to be able to log into my account again? Every help is much appreciated!- Walter
Dropbox Staff
- Hello Walter,
Thanks for reaching out. Sadly this solution isn't ideal. Is it possible to receive a verification code via my phone number or to a new mail address? I still remember my login data for the account and am able to login. The only problem is the 6 digit code. But since I don't have access to the old mail address the only option is to receive the code otherwise.
I hope you can help me out with this matter. Thanks in advance.
