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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Rich
Super User II
Super User II
MaryMel wrote:
I am trying to access my Drop Box account, but the security code is being sent to an inactive email address.
Unfortunately, if you've forgotten your password or you're being prompted for a one-time security code sent to your email, without access to the email address, you likely won't be able to gain access to the Dropbox account. Your best option is to contact the administrators of your old email and see if they can recreate it, even temporarily, so you can receive the security code.
Failing that you can try to contact Support but they have said publicly that without access to the email, they won't provide access to the Dropbox account. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you Rich! This is so sad. I have years of work in my Dropbox. They use to have such amazing customer care. The district switched to google after I left, so I am sure all is lost. Makes me sick. Also makes me wonder if Dropbox is worth the usage. I appreciate your support.
