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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

erika-c's avatar
erika-c
New member | Level 2

Hello, unfortunately I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
My files are still in Dropbox and I really need them - So how can I get them? Please help me, thank you!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
erika-c wrote:

I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.

Unfortunately, if you're being sent a one-time security code and you no longer have access to the email registered with Dropbox, there's no way to access the account without having another device already signed in to the account to receive the code.

 

 

Your best option is to contact your mail provider and see if they can restore your email account so you can receive the one-time security code.

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