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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Lani109's avatar
Lani109
New member | Level 2

So, I have a dropbox that I cant get in too. I ended up making another account.I forgot all about it to be honest. The email attached to the account is no longer active also or atleast I cant get in it (removed per Community Guidelines)to retrieve my code to log into the dropbox,even though,I have the dropbox password.What do I need to do?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for posting on the forum, Lani109! 

 

I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there. 

 

Let me know what you find.

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