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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I cannot login to my account due to:
1) When I provide the correct login credentials, it asks me for the 6-digit code emailed to me to finish logging in.
2) The email associated with the account is no longer active; the email service provider is out of existence and therefore the email cannot be accessed (permanently)
3) The only way to change me email address is to Login and change it in the settings... See "1)" as to why this is not possible.
Drop box will not reply to the support tickets I have opened previously and they will not let me get in touch with a live representative. They still charge my subscription fee for this account too... Help?
Rich
Super User II
Super User II
rgcart17 wrote:
The email associated with the account is no longer active ... They still charge my subscription fee for this account too...
If you're being sent a one-time security and you don't have access to the email address, there's no way to sign in. The only alternative is if you have another active device already linked to the account with which you can receive the code.
If you're on a paid account you can contact Support to cancel any future billing, but they typically will not provide access to the account. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you have an existing ticket number, reply here with it and maybe a Dropboxer can check on it. If the tickets are closed, I'd open a new one under Billing Issues as described above.
I have so many files and photos that are dearly important to me... There is 0 way to access an account without that email access? There is NO way to override that with a live representative or some internal support system?
It is your own software, how is there no way to verify my identify besides emailing an email that someone is attempting to change...? A live representative would not be able to assist?
- Nancy
Dropbox Staff
Asfiya, I’ve logged a ticket for you, so please check your email address and get back to me.
ARCHIVOfis, can I open a ticket for you as well, and send it over to this email address?
Finally, rgcart17, can you please double check if you have any devices that are still linked to your Dropbox account? If yes, see if the code can be found in your Notifications.
If not, let me know and I can message you to this email address.
Yes please, create the ticket and use this email for it. Thanks.
