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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MaryMel's avatar
MaryMel
New member | Level 2

I am trying to access my Drop Box account, but the security code is being sent to an inactive email address. I have the login information and the password, but I cannot access the 6 digit code because I have moved on from my previous school district. I had changed grades and have not used my account in a few years. I am moving back to the previous grade level and all my curriculum content is in this Drop Box. I am shocked that the company does not have to contact them. They have been so helpful in the past, especially to educators. I am willing to upgrade, but cannot get a hold of anyone to even do that. I have been round and round on their site. I have been directed to login in order to access anything....I cannot do that. Does anyone have any advice? Thanks in advance!

LPH's avatar
LPH
Explorer | Level 3
2 years ago
Dear all,
I'm at a loss right now. I tried to log into an old account of mine which I haven't used in at least 4 years. The login itself worked but then I'd have to enter a 6 digit code which was sent to all former connected devices which aren't in my possession anymore. Is there a way to get this code otherwise or how am I going to be able to log into my account again? Every help is much appreciated!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey LPH, sorry to hear you're having issues with this.

     

    I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions. 

     

    Thanks!

    • LPH's avatar
      LPH
      Explorer | Level 3
      2 years ago
      Hello Walter,

      Thanks for reaching out. Sadly this solution isn't ideal. Is it possible to receive a verification code via my phone number or to a new mail address? I still remember my login data for the account and am able to login. The only problem is the 6 digit code. But since I don't have access to the old mail address the only option is to receive the code otherwise.
      I hope you can help me out with this matter. Thanks in advance.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

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