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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

LPH's avatar
LPH
Explorer | Level 3
Dear all,
I'm at a loss right now. I tried to log into an old account of mine which I haven't used in at least 4 years. The login itself worked but then I'd have to enter a 6 digit code which was sent to all former connected devices which aren't in my possession anymore. Is there a way to get this code otherwise or how am I going to be able to log into my account again? Every help is much appreciated!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey LPH, sorry to hear you're having issues with this.

 

I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions. 

 

Thanks!

  • LPH's avatar
    LPH
    Explorer | Level 3
    2 years ago
    Hello Walter,

    Thanks for reaching out. Sadly this solution isn't ideal. Is it possible to receive a verification code via my phone number or to a new mail address? I still remember my login data for the account and am able to login. The only problem is the 6 digit code. But since I don't have access to the old mail address the only option is to receive the code otherwise.
    I hope you can help me out with this matter. Thanks in advance.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

      • LPH's avatar
        LPH
        Explorer | Level 3
        2 years ago
        Hello Hannah,
        yes you can. That would be much appreciated. Thanks in advance 🙂

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