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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jaimo's avatar
Jaimo
New member | Level 2

I have Drop box account that is linked to an email that is no longer valid.  When logging on, this app insists on sending a code to the defunct email to grant access.  Obviously, I cannot see that code and cannot get access to my files.   How do I change the access from the defunct email to the new email?

 

Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jaimo, sorry to hear about this.

 

I moved your post to a thread with info relevant to your issue.

 

Would it be possible to reach out to your email service provider to help you reinstate your email address or can you possibly recreate it?

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