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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Rich
Super User II
Super User II
samantha6 wrote:
I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.
If you're being sent a verification code when signing in, then without access to the email address you won't be able to sign in to your account. Your best option to get into the account would be to contact the email provider and see if the email address can be reactivated.
I have the correct email and password let me in my account so I can cancel this!!!
If you need to cancel the billing on the account and you can't sign in, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich - That is not true, I have lost access with my account, lost all of my information because of the 6 digit code and have been unsuccessful in getting my account billing cancelled. Since its coming due, I'll probably have to just get a different card number in cancel the one on file. I've provided payment for over a years worth of service to an account I can no longer access. God forbid if you ever lose access to your email account.
