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Forum Discussion
Can't log in and my old email address (bought privately) is gone
Hi all.
Many years ago i bought a .com website and email. i used this for drop box.
I stopping paying for this many years ago so i no longer own it.
I went to long in today using my old...
HI. But i havent got in. It accepted my old email and PW, but then said i need to update my PW and sent it to my now unavailable private .com address
Mark
Super User II
Super User IIUnfortunately then its almost certain the account is lost - https://help.dropbox.com/account-access/lost-email-access
If you can reset up the domain that would get you in.
How long is it since you last logged in? If its over 12 months all data would have been removed for inactivity.
The only other thing to do is contact support via www.dropbox.com/support while not logged in including the forums. Using an incognito window may help
shame. The password is correct, they just want a new one.
- Rich
leppmix wrote:
The password is correct, they just want a new one.
But they don't recognize the sign in attempt. You're signing in from a different device, location, IP address, etc., something that Dropbox doesn't recognize, combined with the amount of time that has passed. So, as a precaution and to protect the account, they've expired your password.
Mark is correct. If it's been that long since you last accessed the account, the files within it would already be gone. If an account remains idle for more than a year the account and all data within it are deleted. If you try to sign back in with the same credentials, assuming you're able to reset the password, you actually start a new, empty account.
