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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey CaptainPablo, sorry to hear about this.

 

Could you please clear your browser's cache or try another browser and let us know if you still get the same error?

 

If so, I'd appreciate a screenshot too.

 

Thanks!

  • Deb R's avatar
    Deb R
    Helpful | Level 6
    2 years ago

    I have the same error trying to add my work dropbox and then having them both show up in finder.  I have had no problem with my old Mac Air, I just got a new MacBook pro and it won't let me sign into the work account.  Chrome will allow it but it is still not showing up in Finder.  Any ideas?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to see that, Deb R.

       

      just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right?

       

      At which step of the process does the error appear?

       

      Can you close the Dropbox app and relaunch it, to see if that makes any difference?

      • Deb R's avatar
        Deb R
        Helpful | Level 6
        2 years ago

        I have tried that, and also re-installed the app.  It continues to happen.  I spent an hour on the phone with Apple and they feel it is something that may be in the cache for the app that is just keeping it in this loop and not allowing me to link the two in the app.  Additionally, when I went to reinstall it loaded immediately to my personal account leading us to believe that there is some remaining file(s) in the library that haven't been deleted.  We are out of ideas here and since it works on my other, older devices, I'm not sure what is going on.  This is a 5 day old machine and everything else works.  

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    2 years ago

    Can you just ask your IT to fix this bug ???? isn't it simple? 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there, Rohit Patel, let's jump right into this! 

       

      Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

       

      I just want to clarify if you're using our stable version, or a beta one that could be causing this. 

       

      Have you by any chance checked how many devices are currently linked to your Dropbox account?

       

      Let me know more, and we'll take it from there! 

      • Rohit Patel's avatar
        Rohit Patel
        Helpful | Level 5
        2 years ago

        OS: 64-bit operating system, x64-based processor - Windows 11 Pro - 

        DB version: whatever available on your website

        Device connected : Already 1 under same username and trying to add other one.

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