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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Michael Peters's avatar
Michael Peters
New member | Level 2
2 years ago

Hey all, I had the same issue.

I am a Dropbox admin and when looking into this user's profile, they had 5 activations/computers associated with their account. Once I removed one, (or more) I was successfully able to add the account and software on the new device and sync.

  • Syed Rafay's avatar
    Syed Rafay
    Explorer | Level 3
    2 years ago

    Hey ,

     

    Michael 

    Thanks for the Message , but i did the same thing its not working

    • Syed Rafay's avatar
      Syed Rafay
      Explorer | Level 3
      2 years ago

      you removed the devices from Admin Panel or user account ?

      • mbarron's avatar
        mbarron
        Explorer | Level 3
        2 years ago

        I too am getting this error.  I have cleared cache, used the offline installer, and unlinked devices.  Looks like this is a recent problem for a lot of people.  Can we expect an update?

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