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New member | Level 2

2 years ago

Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
2 years ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Explorer | Level 3

2 years ago

Hey ,

Michael

Thanks for the Message , but i did the same thing its not working

Explorer | Level 3

2 years ago

you removed the devices from Admin Panel or user account ?

mbarron
Explorer | Level 3
2 years ago
I too am getting this error. I have cleared cache, used the offline installer, and unlinked devices. Looks like this is a recent problem for a lot of people. Can we expect an update?
- Walter
  Dropbox Staff
  2 years ago
  Hey mbarron - sorry to hear about this.
  
  Can you please clarify if you're using an individual account or if you're part of a team account?
  
  Also, have you tried another browser as well?
  
  If you did and this persists, please send us a screenshot so that we can have a look too.
  - mbarron
    Explorer | Level 3
    2 years ago
    I've tried both Chrome and Edge.

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