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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Firelock's avatar
Firelock
Helpful | Level 6
2 years ago

Our company with 150 users is also having this error. Both Macs and PCs. Started about three weeks ago. I’ve got a ticket working with Dropbox support. Our company uses Dropbox as our “file server,” so not being able to have desktop sync is a real problem.

  • Sbigger09's avatar
    Sbigger09
    Explorer | Level 3
    2 years ago

    I am an admin on a Business account, our users setting up new workstations are having the exact same problem. “Previous sign-in interrupted” they have tried everything that has been suggested here with no success.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Sbigger09, welcome to our Community! 

       

      Could you kindly send me a screenshot of the message you mentioned, in order for me to have a visual too?

       

      Keep me posted, and we'll take it from there!

      • Sbigger09's avatar
        Sbigger09
        Explorer | Level 3
        2 years ago
        Thank you, I have now resolved it

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