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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. Weā€™d like to share some key takeaways from this discussion.
     
    If youā€™re getting the ā€˜ā€™ ā€œPrevious sign-in interrupted" errorā€™ā€™ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip šŸŽÆ: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If youā€™re still having issues, please start a new discussion and weā€™ll look into it!
     
    Thanks,
    Sam
     
Sbigger09's avatar
Sbigger09
Explorer | Level 3
2 years ago

I am an admin on a Business account, our users setting up new workstations are having the exact same problem. ā€œPrevious sign-in interruptedā€ they have tried everything that has been suggested here with no success.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Sbigger09, welcome to our Community! 

 

Could you kindly send me a screenshot of the message you mentioned, in order for me to have a visual too?

 

Keep me posted, and we'll take it from there!

  • Sbigger09's avatar
    Sbigger09
    Explorer | Level 3
    2 years ago
    Thank you, I have now resolved it
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Awesome news, if you need anything else let us know Sbigger09!

      • KevinOff's avatar
        KevinOff
        Explorer | Level 3
        2 years ago

        I am now having this same issue. Can someone post what they did to resolve it?

         

        I am on a business account, and I am an admin. I am setting up a new PC for a user, but currently logging in to it as myself. It is a Windows 11 PC, running Chrome. Tried with Chrome version 94 and 116, same error. We are not updating to Chrome version 118 due to a bug in that version that affects my company. 

         

        I am also unable to view user attributes in the Admin panel, so I can't check how many devices I have enabled. The page is showing an error: 

         

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey KevinOff, I'm glad you were able to figure this out and resolve it.

       

      I will make sure to pass your feedback along to our team about the wording of the error.

       

      If you need anything else, please let us know.

       

      Have a great weekend!

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