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New member | Level 2

2 years ago

Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
2 years ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Explorer | Level 3

2 years ago

Hello,

I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).

It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:

"Previous sign in interrupted. Please try again"

I have tried multiple times, uninstall the program and re-install it.

I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.

I have tried to download what is referred to as "offline installer" but it is the same.

What to do?

Hannah
Dropbox Staff
2 years ago
Hey Nadav1, sorry to see you're having this issue.

Can you check Maddux's workaround above, to see if it helps you as well?
- Nadav1
  Explorer | Level 3
  2 years ago
  Hi Hannah,
  No, it does not help.
  The 'Connect a computer' option on the app just linking to the download of the desktop software.
  I still cannot connect to Dropbox on my new laptop.
  - Nadav1
    Explorer | Level 3
    2 years ago
    The IT guy of my company managed to solve it.
    He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.

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