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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Nadav1, sorry to see you're having this issue.

 

Can you check Maddux's workaround above, to see if it helps you as well?

Nadav1's avatar
Nadav1
Explorer | Level 3
2 years ago

Hi Hannah,

No, it does not help.

The 'Connect a computer' option on the app just linking to the download of the desktop software.

I still cannot connect to Dropbox on my new laptop.

 

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    2 years ago

    The IT guy of my company managed to solve it.

    He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.

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