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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Paarthurnax's avatar
Paarthurnax
Explorer | Level 4
2 years ago

Hello I've had dropbox for a while and loved it. I have a computer that I used for a while until I hit my device limit and signed out of Dropbox on it. When I tried opening up the desktop app again it took me to the login screen where my only options are "Sign in with Dropbox" which boots me to a browser login or "Create account". I hit the sign in option where it takes me to my chrome browser that I'm logged in, it says successfully logged in and return to desktop app. When I go back to the app though an error code says "Previous Sign In interrupted. Please try again". I've done that same two step process a couple dozen times before giving up and doing an uninstall and reinstallation of the dropbox app which takes me to the same app login screen and same process as before. I have done logins across multiple devices and never run into this issue before. Any help is appreciated!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear that, Paarthurnax. 

 

Have you checked how many devices are currently linked to your Dropbox account? If you’re not sure how to do this, you can visit this page. 

 

Is it possible you have more than 3 devices at the moment (computers and mobiles)?

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