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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
krk628's avatar
krk628
Helpful | Level 5
2 years ago

Thousands of users looking at this thread...obvious issue somewhere.  Shame how poor the error messages are in the desktop app really.

krk628's avatar
krk628
Helpful | Level 5
2 years ago

I fixed in my case by installing with the *offline* 179.4.4917 installer.  This is the release prior to August 2023 where this particular error message was first noted in the forums here.  If any DB folks follow these threads, here's some advice no-charge:

For the Love of Your Deity put a human-readable log file on the app side so it's clear what is broken.  "Previous Sign In Interrupted" helps no one and unnecessarily increasing load on your support staff for no good reason.

  • fantasy_lu's avatar
    fantasy_lu
    New member | Level 2
    2 years ago

    Same here. Had to the *offline* 179.4.4917 installer with the "paste link code" in the installer to find out that the problem is the maximum number of allowed computers. "Previous Sign In Interrupted" makes no sense and nobody knew what this error message means.

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