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New member | Level 2

2 years ago

Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
2 years ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Explorer | Level 3

2 years ago

I am a business user account 10 years, with mac pc's and have upgraded to os sonoma.

The dropbox app does not work, after 10 years I know my way around and have tried all the usual reinstalls, new user etc.

The help desk does has no idea or suggestions. I am getting desperate.

So I am looking to switch to microsoft cloud but before I do so can any one help?

Mike

Mark
Super User II
2 years ago
You've not actually said why it isnt working and what the issue/s are @Mike C.45 ?
- Mike C.45
  Explorer | Level 3
  2 years ago
  You click on the dropbox icon and it asks you to sign in through the browser, and continues to do so opening a new browser page each time, so the issue is the dropbox app seems not compatible with the OS. On my laptop when I updated to sonoma and the same issue. On the laptop I have reloaded the previous OS and all is fine,
  - Hannah
    Dropbox Staff
    2 years ago
    Hey Mike C.45, sorry to see you're having trouble with the Dropbox desktop app on your Mac computer.
    
    Dropbox is compatible with Sonoma; did you get a notification to update Dropbox to the new Dropbox for macOS on File Provider? and if so, did you perform the update?
    
    If you hover over the Dropbox icon, what do you see?
    
    Please also make sure to send us the ticket number for your communication with our support team, so we can check that out as well.

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