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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You've not actually said why it isnt working and what the issue/s are @Mike C.45 ?

Mike C.45's avatar
Mike C.45
Explorer | Level 3
2 years ago

You click on the dropbox icon and it asks you to sign in through the browser, and continues to do so opening a new browser page each time, so the issue is the dropbox app seems not compatible with the OS. On my laptop when I updated to sonoma and the same issue. On the laptop I have reloaded the previous OS and all is fine,

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Mike C.45, sorry to see you're having trouble with the Dropbox desktop app on your Mac computer.

     

    Dropbox is compatible with Sonoma; did you get a notification to update Dropbox to the new Dropbox for macOS on File Provider? and if so, did you perform the update?

     

    If you hover over the Dropbox icon, what do you see?

     

    Please also make sure to send us the ticket number for your communication with our support team, so we can check that out as well.

    • Mike C.45's avatar
      Mike C.45
      Explorer | Level 3
      2 years ago

      Hi

      Latest dropbox of macOS installed.

      When hovering over the icon it says waiting to be linked to a dropbox account.

      So click on the browser & get message sign in with dropbox.

      Then get the API window choose account to log into

      Click on account and then get window saying previous sign in interrupted please try again.

      Then the process just goes round  in a loop.

      Ticket where screen shots sent.

      Dropbox Support <support+id22847414@dropbox.zendesk.com>

      I am a business user with priority help (not) and the knock on effect of this probably simple problem is my users are holding back on upgrading the OS but that in turn means that some programmes such as numbers we can't use all the features and not have the latest security. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Mike C.45, can you please check out the offline installer solution provided by the previous users in this thread, and let me know if that helps at all? We'll take it from there.

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