Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
Account Access
Error Messages
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
dkropf's avatar
dkropf
New member | Level 2
2 years ago

I was having this issue and finally found a solution. I logged into my dropbox account on my phone, clicked on "Manage Devices" in the Account menu and deleted unneeded devices. I had 5, so I guess that was the limit set up by my admin. This allowed me to login without issue on the desktop app on a new Macbook Pro fresh install.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions