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New member | Level 2

2 years ago

Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
2 years ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Helpful | Level 5

2 years ago

Can you just ask your IT to fix this bug ???? isn't it simple?

Icon for Dropbox Staff rank

Dropbox Staff

2 years ago

Hi there, Rohit Patel, let's jump right into this!

Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

I just want to clarify if you're using our stable version, or a beta one that could be causing this.

Have you by any chance checked how many devices are currently linked to your Dropbox account?

Let me know more, and we'll take it from there!

Rohit Patel
Helpful | Level 5
2 years ago
OS: 64-bit operating system, x64-based processor - Windows 11 Pro -
DB version: whatever available on your website
Device connected : Already 1 under same username and trying to add other one.
- Walter
  Dropbox Staff
  2 years ago
  Hey Rohit Patel - sorry to jump in here, but could you let us know what plan you're on at the moment?
  
  Also, have you tried another WiFi network since you first noticed this issue?
- Megan
  Dropbox Staff
  2 years ago
  Hey Nate4, thanks for sharing what worked for you with the rest of the people in the Community!
  
  If you need anything else, let us know! 🙂

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