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Gabriel7's avatar
Gabriel7
New member | Level 2
2 years ago

Captcha issues

I was doing the puzzle thing for almost one hour before I could log in. It keep telling me the answer was wrong. This is ridiculous and stupid!

Account Access
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Gabriel7, sorry to hear about this and thanks for flagging it with us.

     

    I'm happy to hear you managed to get into your account after all, but please let us know if you ever come across anything similar in the future.

     

    Thanks!

    • trojandrew's avatar
      trojandrew
      New member | Level 2
      2 years ago

      I'm having the same problem. I've tried a dozen times. The message right below the captcha box says it was successful, but the message at the top of the screen says verification failed. I'm trying to reinstate my subscription and there's no way to connect with Dropbox directly.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to see you're having trouble with this, trojandrew.

         

        Can you try from a different browser or a private browsing window, to see if that helps?

         

        If not, try resetting your Dropbox password; that did the trick for me once.

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