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rycherych's avatar
rycherych
New member | Level 2
28 days ago

Dropbox sent me emails about my account getting disabled, but I received them days later.

I need help!  I have been with Dropbox for years.  I am just now seeing this email that says my account was locked and that my account would be deleted by the Oct 16th. its now 28th! It was a busines...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
28 days ago
rycherych wrote:

I need help!  I have been with Dropbox for years.  I am just now seeing this email that says my account was locked and that my account would be deleted by the Oct 16th. its now 28th! It was a business account.  I wasnt getting my emails.  Had I known I would have made sure I took care of it.  Can I get some assistance please!!!??!!??

Its almost certain that as its so far past the 16th the account is not recoverable. They are usually very hard and fast deadlines - with warnings going out for months before.

 

All you can do is contact support via www.dropbox.com/support. Probably WHILE NOT LOGGED IN ANYWHERE - even here, so use incognito windows. 

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