We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

kdavila's avatar
kdavila
New member | Level 2
2 years ago

Email has changed and I can't access my Dropbox account.

I purchased a new iPhone my Dropbox app asked me to login but the email .....@optonline.net no longer exist. My husband has an account with ....@gmail.com Angel Davila but I pay for mine which renews March 13. My name is ****.

 

How can I retrieve my files pictures I saved in Dropbox

    • kdavila59 's avatar
      kdavila59
      New member | Level 2
      Wow!! Mark you are correct about personal info, thank you for the information, it helped me much. I used my 12 recovery words and was able to retrieve my account and I changed my email. Again, thank you. 😊👍

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!