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Forum Discussion

realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
Account Access
Security
realjun97's avatar
realjun97
Explorer | Level 3

Other accounts include [removed per the Community's Guidelines] . The upgrade is being subscribed through the mobile device app store.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Did you log into the other account to see if you can find your upgrade there realjun97? Was the upgrade completed through an iOS device or an Android one? 

 

Did you receive an email with the receipt of your purchase by any chance?

  • realjun97's avatar
    realjun97
    Explorer | Level 3
    2 years ago

    I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you maybe try to restore your purchases as outlined here and let me know how it goes realjun97? 

      • realjun97's avatar
        realjun97
        Explorer | Level 3
        2 years ago
        Unable to restore purchase.

        NSURLErrorDomain. 409.

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