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fh1's avatar
fh1
Helpful | Level 6
7 years ago

GDPR - server location

We are considering purchasing a team account standard. Does this account guarantee the server location in the EU - or even better in Germany? We need to know this because of the GDPR.
FAQ
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  • Jay's avatar
    Jay
    7 years ago
    Hi there, data stored in Dropbox is located in the EU and US.  
     
    We continue to offer to host business customers’ files in Europe if they choose this option however the personal data that is entrusted to us is protected equally under GDPR whether it is hosted in Europe or the US.
     

    Currently the ability to store files on our European infrastructure is available only to European Dropbox Business, Enterprise, and Education customers with 250+ licenses. 

fh1's avatar
fh1
Helpful | Level 6

So sad you are treating smaller companies so badly.

If we need to store our data in a right GDPR-complient way, we need to change the service.

We would pay a higher fee for storing data only within the EU - but if it is not possible...

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
I understand how you feel. If there was another option I would’ve let you know, but the only method to have your data stored on an EU server is as I mentioned previously.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago

    Just as a side note as well please remember that this law has now been in place a month or so.... so you need to think about what you are doing quickly if you are deeming Dropbox none-compliant. 

    • fh1's avatar
      fh1
      Helpful | Level 6
      7 years ago

      Mark, unfortunatly this is not right...

      GDPR was released at may 2016. There was only a two-year transition period.

      If it is possible for companies with +250 licenses - why not for everyone?

      And: unfortunately the GDPR is valid for us immediately - we cannot wait.

      • IRC's avatar
        IRC
        New member | Level 2
        7 years ago

        Interesting .... I was informed, as small business owner we would need to buy more licenses .... + half of what we have at the moment, which is NO WHERE near +250.

        Drop Box has to get their story aligned.

         

        I don't believe that our files are secure in the USA.

         

        We're now getting a server installed in our office.

        We're sorry that we have to leave Drop Box Business but this is absolutely unacceptable ....

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