Forum Discussion

xodollfacexo143's avatar
xodollfacexo143
New member | Level 1
3 months ago

How can I bypass the 2-step verification?

How can i bypass the 2 step verification? I do not know the email password they are sending the code to. I have so many pictures in there I need. I know password and email to sign in to the account b...
Account Access
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

You need to contact support via www.dropbox.com/support for help. Do this while not logged in, even to here. Using an incognito window usually helps.

How long is it since your last log on? If its over 12 months the data would have been deleted anyway I'm afraid due to inactivity.  

In terms of support, however, it is very unlikely you can get access back I'm afraid. See this for info.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!