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Forum Discussion
RAF_B
9 months agoNew member | Level 2
How can I unblock my Plus account, since there's no admin?
L'account Dropbox Plus risulta essere sospeso. Come posso sbloccarlo dal momento in cui non esiste un amministratore che può sbloccarmi? ------------ Your Dropbox Plus account appears to be suspend...
Nancy
9 months agoDropbox Staff
Ehi RAF_B, benvenuto nella nostra community!
Se hai un abbonamento Plus personale, non dovresti aver bisogno di un amministratore per annullare la sospensione del tuo account Dropbox.
Puoi inviarmi uno screenshot di ciò che vedi esattamente dalla tua parte?
Fammi sapere quando sei pronto.
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Hey RAF_B, welcome to our Community!
If you’re on a personal Plus subscription, you shouldn’t need an admin to unsuspend your Dropbox account.
Can you send me a screenshot of what you’re seeing exactly on your end?
Let me know when you’re ready.
- RAF_B9 months agoNew member | Level 2
Buongiorno Nancy,
ecco lo screenshot.
Grazie
- Nancy9 months agoDropbox Staff
Grazie per questo, RAF_B!
Se hai un account Plus e ricevi questo errore, significa che hai anche un account Dropbox separato che faceva parte di un team Business e che ora è stato sospeso.
Oltre all'indirizzo email collegato al tuo account Plus, ne hai un altro che potrebbe essere collegato al tuo account Business?
Se sì, vorrei che lo controllassi e vedessi se riesci a trovare un invito a far parte di quel team aziendale da parte dell'amministratore. Successivamente potrai contattarli.
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Thanks for that, RAF_B!
If you have a Plus account and you’re getting this error, then it means you also have a separate Dropbox account that was part of a Business team, and it’s now been suspended.
Besides the email address that’s linked to your Plus account, do you have another that could be connected to your Business account instead?
If yes, I’d like you to check it and see if you can find an invitation to join that Business team by the admin. You’ll be able to contact them after that.
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