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vlton24's avatar
vlton24
New member | Level 1
6 days ago
Solved

How contact Dropbox regarding a (potential) security issue?

Hello everyone, how can I contact someone at Dropbox regarding a propably security related weird behaviour I just observed?   Thanks
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Dropbox Passwords
Security
  • vlton24's avatar
    vlton24
    3 days ago

    Quick follow-up:

    With the great help from Dropbox support we found a perfect explanation for the observed behaviour. There are situations (like confirming the permanent deletion of files) where an expired password will be accepted as valid.

    Thanks for your help, everyone!

vlton24's avatar
vlton24
New member | Level 1
6 days ago

> Support is only for paying users

I don’t really need support – I’d like to report something that *might* turn out as a security issue. So I’d rather not write about it in public here.

What’s the protocol here? Where can I report this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 days ago

    I am not aware of anything, sorry. All I can suggest is hoping somebody who works for Dropbox picks it up tomorrow. 

    Edit: actually you can try https://bugcrowd.com/dropbox 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hey there, vlton24, happy Monday!

    If you don't mind, I'd be happy to send you an email in order for us to have a discussion privately.

    I'll be using your Community-linked email address, is that okay?

    Keep me posted! 

    • vlton24's avatar
      vlton24
      New member | Level 1
      5 days ago

      Hi Megan,

      thank you, yes, that’s totally fine. I think this will turn out as a mistake on my side anyways ;-)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 days ago

        Hey vlton24, I just sent you an email!

        I'll see you there! 📩

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