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Forum Discussion
How to talk/text with a person for account support?
I have a question that is complex enough that the articles and bots can't address it. I have been in the wilderness for about two years and can't get in to my old email and my phone number is differe...
Hi mrw2
Unfortunately without access to the email you cannot get access to the account. Also, if you set up 2Factor security and do not have the log on details or secure codes Dropbox wont over ride that - they've publicly said this lots of times. When its set up you are warned to make notes of the info etc. and told it is a measure to stop anybody without the info getting it. They dont then override it.
Finally, even if they did override it I suspect it wont work - accounts without payments made OR log ons at least once a year are deleted for inactivity. So, if it is 2 years + since you have last logged in, and, have not continued payment, I'm afraid the account has been deleted.
https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access
https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password
Thank you. I think I had most of the year left on my renewed account when I left so it will be slightly over a year that it's inactive and overdue: I will hope they still have the data and my lawyer can advocate for common sense based on exceptional circumstances not mentioned in my post. I will throw this hail Mary pass out of principle and because I want the files but I other than that I have no choice but to accept your answer
Mark
Super User II
Super User IIOnce its at 12 months the data is automatically removed - as thats what is in the T&C's. There would be huge legal issues if they decided to randomly keep some peoples data when they said it was removed. Sorry 😞
