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Forum Discussion
Solved
I am locked out of old account since I don't have access to the email address that's linked with it
so I no longer have access to the email that is attached to my old dropbox acc so the security code is gertting sent there and i dont know how to change the email this acc is like 10 years old i really need it
- Mark
Super User II
It is unlikley you will be able to regain access to the account unfortunately.
You need to contact Support via www.dropbox.com/support while not logged in - even to here, so use an incognito window.
the problem is i cant actually email a human about my problem
they suggest getting intouch with my email provider to try and get into the email acc but ive tried and cant get into it the only way it can be fixed is if the email is updated through asking me security questions/ i dont know :(
dont because i wasnt acually able to speak to anyone
yes that would be great do you want me to send you the details like email etc
