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U7lo's avatar
U7lo
Explorer | Level 3
6 months ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
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  • Walter's avatar
    Walter
    6 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey U7lo - sorry to hear you're having issues with this.

 

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

U7lo's avatar
U7lo
Explorer | Level 3
6 months ago
Of course I would be grateful for that, waiting for your contact
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Sure thing U7lo - you've got :envelope: 

    • roland2198's avatar
      roland2198
      New member | Level 1
      17 days ago

      Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        Sorry to hear this, roland2198. Have you also checked the spam folder of your email address? 

        Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. 

        In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there. 

        Let me know how it goes.

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