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Forum Discussion
I can't access our Business account to upload my files (I'm currently over-quota).
We have a business dropbox account in our office. We have four people using the dropbox, however I am the only one who cannot add files because it says I am on the 2GB plan. I have tried logging out. I have tried accepting a new invitation and it still says the same thing. Can anyone help me figure out how to get my teams dropbox access to work again?
- Mark
Super User II
That means you are not logged in to your business account and are using a free one. You need to log out of the software on the machine and relog in with the paid account details.
I have logged out and logged in several times. I have even accepted the invite from the administrator and it still takes me to the 2GB version.
- Hannah
Dropbox Staff
Hey designer1vantageconcepts, are you seeing this when logging in on a web browser?
If so, try logging in to the Business account from a different browser or a private browsing/incognito window and let us know if you still see the same thing.
