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Forum Discussion
I can't re-enable two step verification
Hi, everyone, I disable the two step verification and I tried to make it able again, but an error occured to on my screen: "there was a problem completing this request".
Does someone know about th...
Hi la_rotola, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi la_rotola, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
- Tanks. I tried to use onother browser and it worked
- Jay
No worries, glad to have helped out.
Enjoy your week!
I'm having what I think is the same problem, but none of the proposed solutions have worked.
I had 2FA enabled using Authy. I have to change the authentication method to another service. So, I disabled 2FA. When I try to reenable it, I go through all the steps, but when I select "Use a mobile app", I get "Sorry, an error occurred. Please try again later. I've tried many times, logged in and out, used a different browser, and used incognito mode.
What should I try next?Thanks!
- Jay
Hi mapleforest, what authentication app are you trying to use now? Have you tried another method of verification instead, such as SMS?
