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Deion's avatar
Deion
New member | Level 2
7 months ago

I entered the wrong date of birth for my account.

Good day, while trying to update my existing subscription, the wrong date of birth was entered in error, and account got demoted to basic, cant contact a service agent for assistance.  i would like ...
Account Access
Account Settings
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Deion, welcome to our Community! 

 

I'd be happy to send you an email, in order to look into this closer. Should I go ahead, and open up a ticket on my end for you? 

 

Let me know! 

  • Deion's avatar
    Deion
    New member | Level 2
    7 months ago

    please open a ticket, thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Deion, I just sent you the email.

       

      I'll be happy to continue there, thanks! 

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